Este sistema evoluiu para o PABX , mais moderno e usado atualmente (a operação é toda feita eletronicamente). Estas e outras funcionalidades tornam o PABX Intelix da Del Grande uma opção avançada comparada ao seu antecessor, o PBX. O Intelix oferece softphone, bilhetagem e monitoramento de troncos ura call center e ramais, recursos necessários para call centers ativos e receptivos, SAC, ouvidorias, etc. O PABX facilita essa tarefa, pois tem todo esse fluxo centralizado, além de secretária eletrônica, grupos para áreas específicas, transferência e captura de chamadas, conferência, entre outras.
Haviam telefones sem fio instalados na área administrativa, contábil e no almoxarifado. A sede do cliente estava instalada dentro de um condomínio empresarial, onde toda a comunicação com a portaria de entrada era realizada pela central analógica. Para definir isso precisamos abrir um breve parêntese para explicar o que é e como funciona a tráfego de voz, ou melhor, como funciona o tráfego de dados e por onde esse tráfego é feito. Serve tanto para pequenas empresas, uma vez que o custo de implementação é baixo, quanto para grandes empresas, pois tem recursos de gerenciamento modernos e possibilidade de integração de sistemas. O PBX tradicional é muito adequado para empresas tradicionais que não precisam de funções mais avançadas ou estão migrando da tecnologia analógica e digital para a tecnologia IP.
Na sede da empresa, possuem um tronco E1 com 30 linhas e 50 DDR da Operadora Algar. É nesse ponto que muitos projetos de Telefonia IP são mal dimensionados e por falta de pequenos e fundamentais cuidados, muitas implantações não conseguem atingir os resultados esperados. A Telefonia IP para os usuários é a “conversa telefônica” e deve ser facilmente escutada com um áudio de qualidade e com a possibilidade de falar e escutar ao mesmo tempo . Possui portas LAN e WAN, o que separa as redes internas das redes externas.
O Que É Um Pabx E Como Funciona?
Um PABX permite efetuar ligações entre telefones internos da empresa, assim como telefonar e receber ligações de uma rede externa. O sistema pode consistir tanto de uma plataforma em hardware quanto apenas uma em software. Por ele é possível realizar e receber as ligações através de IP , ou seja, pela internet. Por esse motivo, a principal vantagem que o PABX virtual tem sobre o PABX físico é o custo. A central telefônica Panasonic KX-NS500 é um modelo híbrido inteligente de PABX que oferece uma grande segurança e liberdade na sua utilização, uma vez que permite a utilização dos troncos já existentes nas empresas. Esse sistema também possui manutenção reduzida, já que se utiliza da rede de dados da internet para fazer atualizações e a própria manutenção dos equipamentos.
A instalação do PABX Virtual é recomendada para empresas que possuem um tráfego de voz, uma quantidade de ligações menores e que não irão usar sistemas de discadores, CallCenter e outros. Ele funciona como um PABX IP, mas não é necessário instalar um software instalado nos computadores da empresa. Todo o gerenciamento e armazenamento é em nuvem, ou seja, na internet. Um sistema PABX é um equipamento presente em diversas empresas e escritórios que têm a necessidade de conectar ambientes por linha telefônica. Em alguns casos, esse modelo pode exigir mais investimentos em outros recursos, como fiação e compra de telefones. A versão em nuvem é uma solução baseada em software que pode ser instalada localmente (servidor físico ou virtual) ou na nuvem.
Uma troca automática de filial privada é uma alternativa viável. PABX significa “Private Automatic Branch Exchange”, um termo inglês que traduzido para a língua portuguesa quer dizer “Troca Automática de Ramais Privados”. Na prática, é uma central telefônica privada que conecta linhas externas de operadoras Inteligência artificial de telefonia com a rede de ramais da empresa. De um modo simplificado, o aparelho conecta-se diretamente à uma operadora de telefonia , da mesma maneira que um telefone comum. O diferencial é que ele permite a conexão direta com outras linhas internas, inclusive sem fio, por meio de ramais.
Esse modelo ainda conta com uma gama alta de recursos avançados e acessíveis inclusive para pequenos negócios. A primeira delas é que ao saber bem os benefícios do PABX, uma empresa consegue entender de cara toda uma cadeia de setores que terão melhor desempenho. E a segunda razão é que conhecer esses benefícios ajuda no momento de decidir por implantar esse sistema em um negócio. Lendo atentamente este conteúdo, você entenderá o que esse sistema é, seu funcionamento e variações de modelos. E mais que isso, você saberá tudo o que uma Central PABX pode agregar na sua empresa.
O Pabx Digital
Uma vez implantado em uma empresa, seja por meio de um hardware ou software, o PABX começará a operar suas funções. Vamos entender como ocorre o processo e desempenho dessas funções. Algo que conecte todas as linhas e ramais de uma empresa em um único ponto. A personalização dos fluxos de chamada e da URA diminui o tempo de espera na fila e faz com que nenhuma demanda passe despercebida. Também é possível configurar a aplicação automática do CSAT para medir o nível de satisfação dos usuários. Com o FlexPBX IP a administração e monitoramento se torna muito mais fácil já que se trata de uma única rede de dados e telefonia.
Benefícios Para Sua Empresa
Para facilitar e agilizar a operação, surgiu o PABX , uma evolução do sistema, que já não precisava mais de um operador para realizar a distribuição das ligações. No entanto, os dois tem grandes diferenças, e é importante que o gestor saiba quais são para poder escolher o melhor sistema de telefonia para uma empresa. Além disso, alguns serviços como consultas e cancelamentos, podem ser feitos diretamente dentro da plataforma, sem a necessidade de um atendente humano. Com isso, o tempo de toda a equipe é otimizado, podendo ser redirecionado para outras demandas.
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